|
From
the Pen to the Page...the Customer Perspective
To
protect anonymity, we've removed our customers names.
All else is word for word, pulled directly from our ongoing
customer surveys, an attempt to receive feedback for better
customer service.
__________________________________________________________
“Your
sales staff helped me understand the process to allow for
better design. Very good to work with. Keep up the good work.”
Holly
Springs , NC
"I
rate on time delivery a 10 because I feel your company has
worked very hard with me to procure material for my order.
The order was late but that was due to availability of material.
I appreciate the job your purchasing department did. I also
appreciate the quick turn around in your shop after the material
was received. There was great communication from the sales
staff also. Thanks.”
Davenport
, IA
“Although
we do not do a great deal of work with Iowa Laser, we appreciate
your understanding in getting our parts done right away for
us – Thank You!”
Waterloo
, IA
“I
would like to see a competitive price. I have another company
who is a lot cheaper, but your service is better. So I'm working
on both!”
Kansas
City , MO
 |
|
 |
| |
|
Iowa Laser Technology
e-Newsletter
FREE
Sign-Up
Receive
Quarterly Performance Reports, Pricing Updates,
and Case Studies
|
|
|
 |
|
 |
“Iowa
Laser has been a pleasure to work with over the past year
I've been a customer. I switched laser work suppliers to Iowa
Laser and have never looked back. Lead times can be a killer
at times, but I know you are expanding, as are we; keep up
the great work!”
Polo,
IL
“Leadtime
of over 2 weeks is not the best for us.”
Caledonia
, MN
“Good
quality and delivery. Suggestion for Improvement: Better packaging
of parts on pallets.”
Lincoln
, NE
“Great
people. Great Company.”
Morrison
, IA
“On
time delivery was good. Would like to see quicker times from
start to finish. Overall price could have been better. Overall
service I have been very happy with your services.”
Fort
Dodge , IA
“Very
pleased with all areas of business. Thank you.”
Dubuque
, IA
“The
only thing is the on time thing. We have come to expect a
2-week timeframe. In the business world, it has gone over
that. Not your problem, we need to start or order sooner.”
Dubuque
, IA
“Thank
you for the excellent customer service!”
Springfield
, MO
“Iowa
Laser is a pleasure to work with and is one of our best suppliers.”
South
Holland , IL
“You
are one of the few suppliers that I don't have to be worried
about. Thanks for the good job.”
Canton
, SD
“I
always enjoy working with your Sales staff.”
Cedar
Rapids , IA
Meet
our sales staff.
Learn
about our services.
Ready
to request a quote?
|
